Join the thousands of people I have helped on their journey towards professional purpose, mastery and growth.

Clients

client-logos-march-2018

Client Testimonials

  • What a fantastic offering. When I heard that you would be leading the charge on career transition I knew it would be top notch. But wasn’t expecting this! You have set the bar pretty high and I hope you don’t mind but I will be promoting this model to anyone that will listen!

    Benedict Ferguson PSA Delegate / People & Capability at Auckland Council
  • Jon is well-attuned to commercial and business realities while retaining the "human touch" in his professional dealings. Personally, he has inspired and encouraged me to punch above my weight and to persevere in my career goals no matter what and I know I join countless others in saying that.

    John Hilario Legal Officer at Royal New Zealand Navy
  • I just want to say a BIG thank you for your amazing training yesterday. I was very apprehensive about having to write a ‘decent’ CV and to go to interviews but now you have given me invaluable tips and renewed confidence to move forward! I am actually very excited about what I can do and look forward to the interviews! My new job description will go along the lines of 'I change 60 people’s lives every day'!

    Janine Martin Customer Service Professional
  • Jon undertook the task of leading the strategic planning process for the Board and staff of Storytime Foundation. His leadership in the process allowed us to clearly think through how we would develop over the ensuing 5 years. Jon’s approach engages all participants in the process while providing sufficient challenge to get participants to think outside their comfort zones. We arrived at a set of goals that tasked us to do what we do best but also to strengthen our organisation and our brand, and develop new initiatives to support our client base. We have come a long way since setting those goals and are very grateful for Jon’s input.

    Tony Culliney Chief Executive at Storytime Foundation
  • I just wanted to say that you for a great job in the career transition space. I have heard a lot of very positive feedback about the support and care you are providing through a very stressful time for people, so thank you.

    Nigel King General Manager – Customer Services at Auckland Council
  • Jon was brilliant at facilitating our strategic planning & values process. Very creative, kept us on-topic at the right pace and ensured everyone's voices were heard. Many were new to this type of process but Jon had us all at ease and contributing well within moments of him beginning the session. Highly recommended and would use again without hesitation.

    Gavin Gunston Community Coordinator at Hobsonville Community Trust
  • Jon is a go-to guy in time of large change. He always puts people at the centre of any change, with a natural penchant for ensuring equality and fairness. Jon is the unflappable phlegmatic guy you need in an emergency.

    Philip Jones GM Global Customer Services at Rhipe.com

Participant Testimonials

  • I just want to say a BIG thank you for your amazing training yesterday. I was very apprehensive about having to write a ‘decent’ CV and to go to interviews but now you have given me invaluable tips and renewed confidence to move forward! I am actually very excited about what I can do and look forward to the interviews! My new job description will go along the lines of 'I change 60 people’s lives every day'!

    Janine Martin Customer Service Professional
  • To be able to enjoy training, the trainer's lesson has to be 'catchy', so this was an awesome experience overall.

    Elisa Customer Service Professional
  • Awesome delivery!

    Abby Health & Fitness Professional
  • Great presentation - animated and humourous.

    Chris Health & Fitness Professional
  • The course was legit - awesome tutor. It wasn't boring and I learned a lot.

    Faatuai Customer Service Professional
  • Jon's humour made the day more enjoyable and we're clear on what we need to do in the future - active listening with staff and clients.

    Tony Fitness Instructor
  • Very helpful and informative and fun and different. It was very focused on what we need to learn. I enjoyed it a lot.

    Krystal Lifeguard and Customer Service Professional
  • Jon was awesome: clear with his delivery. I learned a lot from him.

    Donnie Fitness Instructor
  • It was interesting and not all 'talking at us', but more group discussions and some hands-on stuff too! Enjoyed everything about it.

    Peter Health & Fitness Professional
  • Jon was engaging and used techniques that helped me to better understand. I'm leaving more confident in delivering better customer service. Enjoyable training - I got a lot out of it.

    Tess Health & Fitness Professional
  • What can I say? He has managed to keep my attention for the whole training; more time with this man please. Can we have him facilitate all our training? Jon is the best.

    Sam Health & Fitness Professional
  • It was kept interesting and easy to focus. Very informative with lots of skills and knowledge to take away. The course instructor was great - kept it interesting and involved everyone.

    Whakaaria Customer Service Professional
  • Fun and very informative - despite having attended a previous session. I am super happy about the opportunity to learn more - always room for improvement.

    Gerda Health & Fitness Manager
  • Enjoyed the role-plays, the humour of the presenter Jon - he is real. Great delivery - I recommend Jon to present to our other teams.

    Anne Early childhood educator
  • The course advisor was awesome! He made it great fun while still learning and refreshing our skills for customer communication. Really enjoyed this course and would suggest to others if with the same advisor.

    Katey Customer Service Professional
  • Great session, great company, great tutor!

    Jody Lifeguard and Customer Service Professional
  • I liked the fact that we were able to discuss issues in groups and work together in different group situations. Jon, you were great. Extremely admirable and intelligent individual. Thank you for today - you presented an informative presentation in regards to our industry's problems.

    Olivia Swim school teacher and coordinator
  • I enjoyed the small group work - less intimidating than talking in front of everyone. Jon was great. Funny and managed to keep us awake and focused - quite a feat!

    Debbie Customer Service
  • There is a good message behind the training, I learnt a lot. The way it was delivered was very good. really made the message feel personal.

    Anita Fitness Instructor
  • Training was awesome and I learned many new things. It was a great experience for me.

    Gaurav Fitness Instructor
  • Jon is easy to listen to and it was easy to contribute and interact.

    Jess Customer Service Professional
  • Jon was awesome! He delivered a really great training session - he engaged with everyone, made it interesting & relatable and I learnt a lot.

    Jordan Fitness Instructor
  • I enjoyed the instructor's experiences and stories about our customers. He was awesome and friendly and made everyone feel included and welcome.

    Danielle Lifeguard and Swim School staff member
  • Jon didn't put us under too much stress and made us feel relaxed and heaps of fun. Thanks Jon, it's good to be reminded about the quality of customer service and why we are here!

    Robyn Fitness Instructor
  • I like the way the training was structured. I wasn't bored as it wasn't just writing in books - it felt interactive.

    Sei Customer Service Professional
  • I enjoyed the content - eye-opening but simple at the same time - I'm enthused to go back to work and implement it!

    Annalise Customer Service Professional
  • Jon is a go-to guy in time of large change. He always puts people at the centre of any change, with a natural penchant for ensuring equality and fairness. Jon is the unflappable phlegmatic guy you need in an emergency.

    Philip Jones GM Global Customer Services at Rhipe.com
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